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Thursday, December 29, 2005

The Client Is Always Wrong


Customer service in Malaysia is absolutely horrendous. Disgusting, even.

Alright so I haven't been putting up a decent post for about a month and now that I am back, the first thing I do is complain and groan about what's wrong with the world again?

Er, hello, have you not read the rest of my posts?

Anyway, I was out to buy a new box of contact lenses. I walked into the store and asked for Bausch and Lomb Softlens Comfort. It was a hot day and I was already quite irritated having waited in the Australian High Commission for well over an hour.

So the lady tells me that they don't have it in stock and that they had, however, tonnes of Bausch and Lomb Softlens38, which is by the way, the Pensonic of contact lenses. Do I look like someone who'd put mineral water bottle sharpnel in my eye? No. And I agree with you. So I told her that I wanted Softlens Comfort and proceeded to leave the store. She calls out to me and offers me a free sample of that nasty Softlens38, claiming them to be exactly the same.

"It's just different packaging, right?"

So I did mention earlier on that I was already not in a very good mood. Then again, even on normal days, I do not handle incompetent sales staff too well. Here it comes, sarcasm in all its splendour.

"Oh yes, only the packaging and the content are different. Everything else is the same."

The bewildered look on her face is broken by her abrupt smile.

"Then in that case, why don't you take the Softlens38 since it's the same?"

Someone please shoot Ms Ang from Sydney Optical.

Before you start sending me sympathy emails, let me tell you about the people at Bee's Bakery. I should have known a name like that couldn't mean anything good.

We were out yesterday at The Curve celebrating Marilyn's birthday. So we went to buy her a cake. We picked out our cake and told the lady we wanted a Longan Special. She stares at us as if we'd just ordered monkey brain or something. After some thinking (an understatement actually), she hits the jackpot.

"Oh, kau nak beli kek, eh?"

Here it comes again.

"Oh bukan, nak tengok saja."

Or maybe, JUST MAYBE, I hang around a cakeshop to get the airconditioning because my room doesn't have an airconditioner. Or maybe I tell her I would like a Longan Special because I want to hit on her. I'd pretty damned sure like to hit her now.

She then tells this other guy that we want a Longan Special. He drags his feet from the counter to the refrigerator and asks us what we want. Didn't she just tell him that we wanted a Longan Special?!

No matter, we repeated our order again. And so he opens the cooler door and takes out the cake and all of a sudden, he says in a very loud voice "Happy Birthday!".

Alright, you may send me those sympathy emails now. And yes, I do have an airconditioner.